Privacy Policy
1 Keeping your data safe
We are committed to keeping your personal data safe and secure and handling it in accordance with our legal obligations. This Privacy Policy sets out in detail the purposes for which we process your personal data, who we share it with, what rights you have in relation to that data and everything else we think it's important for you to know.
2 Who's in control of my personal data?
The Inclutech website, platform and app are run by Inclutech Limited (we, us, our). We are the "controller" of the personal data that we collect and process for the purposes of providing Inclutech and for any other purposes set out in this Privacy Policy.
This means that we are responsible for deciding how and why your data is used and for ensuring that your data is handled legally and safely.
3 What data do you collect and where from?
3.1 Account Information
We collect the following personal data when you set up an account:
- your full name;
- your email address; and
- a password.
- incident information
- location data
3.2 Mailing list
If you sign up for our mailing list we will collect your name and email address.
3.3 Correspondence
We will collect personal data if you contact us by post, email, telephone or social media with comments, queries or complaints. This will include your name, contact details and any other personal data you provide in your correspondence.
3.4 Technical usage data
We collect technical information about how you use Inclutech including IP addresses, device identifiers and interaction data. Cookies may be used to collect this information.
3.5 Location Data
Inclutech applications may collect location information from your device when you use certain features of the platform or mobile application.
This may include:
- precise GPS location;
- approximate location derived from network signals;
- location while the app is actively in use; and
- location updates in the background where safety features require it.
Location data may be collected when:
- you initiate an emergency alert;
- you activate safety or journey monitoring features;
- you enable location sharing with trusted contacts; or
- you submit an incident report.
Background location is only used where necessary to support safety-related functionality such as maintaining accurate location during an emergency or sharing location with trusted contacts or authorised responders.
3.6 Incident and Safety Information
Where you use Inclutech safety or reporting features we may collect information relating to incidents or safety events.
- incident location
- date and time
- incident descriptions
- images, audio or video you submit
- relevant device information
This information may be shared with authorised organisations such as emergency services, transport operators, venue operators or safeguarding organisations where required to respond to incidents.
3.7 Notifications
Inclutech may send notifications to your device to support safety functionality or provide service updates.
- alert confirmations
- trusted contact notifications
- incident updates
- account service messages
You can manage notification permissions through your device settings.
4 What do you use my personal data for?
4.1 Account administration
- manage your account
- log you into the platform
- enable platform features
- verify your identity
- secure your account
4.2 Misuse monitoring
If the app is misused (for example false or hoax reports) we may monitor usage and may share information with law enforcement where legally permitted.
4.3 Service messages
We may contact you regarding service messages such as password resets.
4.4 Correspondence
We use information you provide to respond to queries or complaints.
4.5 Service improvement
Technical data may be analysed to improve the platform.
4.6 Safety and emergency response
Where safety features are used we may process location and incident information to:
- determine incident location
- share information with authorised responders
- allow trusted contacts to view your location
- support safety response activities
- assist safeguarding and investigation processes
5 Marketing
We may send marketing communications if you subscribe or provide consent.
You may unsubscribe at any time.
6 What happens if I don't provide my personal data?
If required personal data is not provided you may not be able to create an account or use the service.
7 What is your legal basis for using my personal data?
| Purpose | Personal Data Used | Legal Basis |
|---|---|---|
| Running your account | Account Information | Contractual necessity |
| Safety and emergency features | Location and incident data | Vital interests / legitimate interests |
| Incident response with authorised organisations | Location and incident data | Vital interests / legal obligation |
| Marketing | Name and email | Legitimate interests or consent |
| Correspondence | Contact details | Legitimate interests |
| Improving services | Technical data | Legitimate interests |
8 Who do you share my personal data with?
8.1 Service providers
Some suppliers may access personal data when providing services. These include developers and hosting providers such as AWS operating servers within the UK or EEA.
8.2 Other circumstances
- where you consent;
- where required by law;
- where our business is acquired.
Where safety services are used we may share relevant information including location and incident details with authorised organisations responsible for responding to incidents. These may include emergency services, transport operators, venue operators or safeguarding organisations.
9 How long do you keep my personal data for?
Account data is retained while your account remains active. Operational and correspondence data may be retained for up to seven years.
10 Your rights
You have rights including:
- access your personal data
- correct inaccurate data
- request deletion
- restrict processing
- object to processing
- data portability
Requests can be made by emailing: mydata@inclutech.co
11 Cookies
Cookies may be used to improve performance. See our Cookies Policy for details.
12 Contact
For questions about this policy please contact: mydata@inclutech.co
13 Complaints
You have the right to complain to the UK Information Commissioner's Office.
More information is available at www.ico.org.uk.
14 Policy updates
We may update this Privacy Policy from time to time. Updates will be posted on this page.
15 Security
We take appropriate technical and organisational measures to protect personal data.
- encryption of data in transit and at rest
- secure authentication controls
- system monitoring and logging
- secure cloud infrastructure
- regular security reviews